Delivery Information

How to Order

Paying by credit card 

To make your phone order experience faster and smoother, please have your order and payment details ready BEFORE calling.

Mail orders 

Please complete the attached order form and mail it with your cheque or credit card details to Saddlery Warehouse PO Box 100–780 N.S.M.C Auckland

Internet orders 

To order on-line, simply visit our website and follow the instructions given.

Email orders 

if you wish to email us, our email address is sales@saddles.co.nz.

Delivery and Availability Nationwide 

For more information on this, please call our freephone 0508 467 734.Delivery charges cover packaging, delivery and insurance. If you have any queries regarding postal charges, feel free to call our sales staff on 0508 467 734.
*Please note that items that are oversize may incur an extra freight charge.

Terms & Conditions

The products listed in our catalogue are subject to availability. Stock levels vary from store to store. Please call our freephone or visit our website for stock levels in your local store.
NOTE: At the time of taking your order we should have the goods in stock. However, due to the volume of orders and our major retail outlets, it is possible to have sold out by the time your order reaches despatch. Our staff will ring you should this happen.
Important notice when purchasing items at sales  When attending a sale at the Saddlery Warehouse, please check all goods, dockets and receipts BEFORE leaving the venue. We are unable to amend or issue credits after the goods have been taken off the site.

Specials 

1. Specials are available while stock last.

2. The Saddlery Warehouse reserves the right to substitute free items or alternatively discount the product if we cannot supply a free product.

3. We do not back order products on special or promotional lines.

Returns and exchanges 

We will gladly refund or exchange any items which you aren’t
satisfied with providing they are in original condition and returned within 14 days from receipt of goods with the original receipt or invoice. We will pay for return postage on any defective item, however should you not like the item you have ordered and you wish to exchange it, you will be responsible for postage. Defective items need to be returned so that they can be assessed. All items need a receipt as proof of purchase. Please choose DVDs & CD Roms carefully as we cannot accept returns on these products. Please note we use New Zealand Post for our deliveries and when returning goods New Zealand post should be used.*When returning rugs for any reason, please make sure they are clean and dry.
Prices are subject to change without notice. All prices include GST. Quotations are valid for 7 DAYS from the date the cost of the goods was quoted.

Returns and exchanges 

If you are unsure of the freight charges, please call our freephone. All orders require correct freight payment before processing.

*We occasionally run out of colours and stock items, in which case we will notify you with the expected delivery date. Sometimes the photo shown in the catalogue is slightly different to the actual product.  Stock permitting, most orders will be delivered within 10 working days. Occasionally due to volume of orders, delivery could take longer. If when you receive your order, you have items in the B/O column, this means we are out of stock of these items and we have put them on back order. Please advise our staff if you want to cancel the B/O items.