Yes, Saddlery Warehouse delivers to all regions across New Zealand, including rural and remote areas. Delivery charges cover packaging, delivery. Oversized items incur an additional freight charge. Call the freephone on 0508 467 734 for a quote on oversize orders.

Delivery timeframes depend on your location within New Zealand. Urban centres typically receive orders faster, while rural delivery addresses may take additional days. Order processing typically takes 1-2 days and we aim to deliver the products within 7-10 working days. For the most accurate estimated delivery timeframe for your area, contact the team on 0508 467 734 or email sales@saddles.co.nz.

Yes, Saddlery Warehouse ships equestrian supplies to rural delivery (RD) addresses throughout New Zealand. Note that rural delivery may take longer than urban deliveries, and oversize items may attract additional freight costs. Contact the team if you need clarification before ordering.

Shipping costs from Saddlery Warehouse cover packaging, delivery, and insurance. Charges vary based on the size and weight of your order. Standard-sized items such as riding accessories and apparel are straightforward to ship, but oversized products may attract extra freight charges. For specific delivery cost queries, call 0508 467 734 or email sales@saddles.co.nz.

Saddlery Warehouse accepts returns within 14 days of purchase. Items must be unworn, unused, and in their original resalable condition, accompanied by the original receipt. A full refund or exchange to the same value is offered. Faulty or defective items are also accepted for exchange, repair, or refund.

Yes. If an item is defective or not of merchantable quality, Saddlery Warehouse will cover the cost of return postage. The faulty product will be assessed and may need to be returned to the manufacturer's repair agent. If you are returning an item because you changed your mind, you are responsible for return shipping costs. All returns require proof of purchase.

Yes, Afterpay is available in Saddlery Warehouse stores across New Zealand, allowing you to buy equestrian gear now and pay in instalments. Afterpay is interest-free when you make payments on time. This makes it easier to purchase larger items like saddles, horse rugs, or full riding kits without paying everything upfront. Check in-store availability at your nearest branch.

Saddlery Warehouse accepts a range of payment methods including major credit and debit cards online and in-store. Afterpay buy now pay later and Farmlands cards are available in-store across their New Zealand locations. For online orders, payment is processed securely through the website checkout. Contact the team on 0508 467 734 or email sales@saddles.co.nz to confirm current payment options.

Saddlery Warehouse stocks a wide range of horse rugs including paddock rugs, stable rugs, underrugs, dress rugs, and exercise sheets. Brands include Shires, Kiwi and other trusted equestrian labels suited to NZ conditions.

For New Zealand's wet and windy winters, a waterproof paddock rug with a high denier outer shell and taped seams is recommended. Saddlery Warehouse stocks a range of waterproof turnout rugs designed to perform in harsh NZ weather. Their team can help match the right rug to your horse's needs.

To size a horse rug, measure from the centre of your horse's chest to the point of the hindquarters in a straight line. This measurement in centimetres or feet and inches corresponds to standard rug sizing. Saddlery Warehouse provides size charts on their website under the Size Charts section.

Saddlery Warehouse stocks over 60 saddles online across disciplines including general purpose, dressage, and jumping styles. They carry trusted brands alongside their own quality range. Visit the Saddles category online or contact your nearest store for in-stock options.

Saddlery Warehouse has knowledgeable staff across their stores nationwide who can offer tack fitting guidance. For saddle fitting questions, visit your local store or contact the team via freephone 0508 467 734 or email sales@saddles.co.nz.

Saddlery Warehouse stocks over 120 horse bits online, including snaffle bits, gag bits, and pelham bits across both English and Western disciplines. Their range suits horses at all levels from beginner to competition.

Saddlery Warehouse operates 13 stores across New Zealand, making it the country's largest equestrian retail chain. Locations include Whangarei, Albany, Kumeu, Pukekohe, Cambridge, New Plymouth, Hastings, Palmerston North, Upper Hutt, Nelson, Christchurch, Dunedin, and Invercargill. All stores are open Monday to Friday 9am-5pm and Saturday 9am-3pm.

Saddlery Warehouse stocks a broad range of trusted equestrian brands including Shires, Ariat, Thomas Cook, Santa Cruz, Zilco, Wrangler, Vet Direct, Snowbee, Eurostar, Swanndri, and Cooper Allan. New brands are added regularly, check the Brands page or the New Products section on their website.

Yes, Saddlery Warehouse offers a Best Price Guarantee, reflecting their commitment to providing the lowest available prices on equestrian supplies in New Zealand. If you find a lower price elsewhere on an identical product, contact the team on 0508 467 734 or email sales@saddles.co.nz to discuss price matching.

You can reach the Saddlery Warehouse customer support team by calling their freephone 0508 467 734 or emailing sales@saddles.co.nz. All stores are open Monday to Friday 9am-5pm and Saturday 9am-3pm. You can also use the Contact Us form on saddlerywarehouse.co.nz.